Effective date: September 24, 2026
Welcome to ZoolTrip. These Terms and Conditions govern your use of https://zooltrip.com and any travel-planning, reservation, or related services provided by ZoolTrip.
By using our website or requesting services from ZoolTrip, you agree to these terms. If you do not agree, please do not use our services.
1. Our Role
ZoolTrip is a travel agency that assists customers with flights, hotels, car rentals, vacation packages, tours, group travel, and other travel-related arrangements.
ZoolTrip may act as an intermediary between you and independent travel suppliers, including airlines, hotels, car-rental companies, tour operators, cruise lines, insurance providers, and other service providers. These suppliers are responsible for providing the products and services you purchase and may impose their own terms and conditions.
2. Quotes and Availability
Travel prices and availability can change without notice. A quote does not guarantee a price or reservation.
Your arrangements are confirmed only after the required payment has been received and ZoolTrip or the applicable supplier has issued written confirmation, a reservation number, or a ticket.
We will disclose the total price and any mandatory taxes, charges, and ZoolTrip service fees before requesting payment. Optional services will be identified separately.
3. Traveler Information
You are responsible for providing complete and accurate traveler information, including names exactly as they appear on government-issued identification or passports.
ZoolTrip is not responsible for expenses, denied boarding, cancellation, or other problems caused by incorrect or incomplete information supplied by the traveler. Corrections may be subject to supplier rules and additional charges.
4. Payments
Payment may be required before a reservation or ticket can be confirmed. By providing payment information, you confirm that you are authorized to use the selected payment method.
Any ZoolTrip planning, booking, or service fee will be disclosed before payment. A service fee may be nonrefundable when permitted by law and when clearly disclosed before purchase.
5. Changes, Cancellations, and Refunds
Changes, cancellations, credits, and refunds are subject to the rules of the applicable airline, hotel, car-rental company, tour operator, or other supplier, as well as applicable law.
Some reservations may be nonrefundable or subject to penalties, fare differences, service fees, or supplier charges. These important restrictions will be disclosed before purchase when applicable.
If an airline cancels or significantly changes a flight and a refund is required under applicable law, the traveler’s legal refund rights will not be limited by these Terms and Conditions.
Refund processing times may depend on the airline, supplier, payment processor, and the original method of payment. ZoolTrip will provide reasonable assistance with eligible refund requests but cannot guarantee how quickly an independent supplier will complete its portion of the process.
6. Passports, Visas, and Entry Requirements
Travelers are responsible for obtaining and carrying all required passports, visas, permits, vaccination records, parental consent documents, and other travel documentation.
Entry, transit, health, and documentation requirements can change. Travelers should verify current requirements with the appropriate embassy, consulate, airline, and government authorities before departure.
ZoolTrip is not responsible for denied boarding, denied entry, deportation, or additional expenses resulting from missing, expired, or insufficient travel documents.
7. Schedule Changes and Travel Disruptions
Airlines and other suppliers may change schedules, routes, equipment, accommodations, or other arrangements.
ZoolTrip will make reasonable efforts to assist customers when disruptions occur. However, ZoolTrip does not control supplier operations and is not responsible for delays, cancellations, missed connections, baggage problems, strikes, weather, government actions, civil unrest, natural disasters, public-health events, or other circumstances beyond our reasonable control.
8. Traveler Responsibilities
Travelers are responsible for:
- Reviewing all names, dates, destinations, and reservation details
- Arriving at airports and other departure points on time
- Following airline baggage and check-in requirements
- Reviewing applicable supplier rules
- Obtaining appropriate travel documents
- Considering suitable travel insurance
- Informing ZoolTrip of relevant accessibility or special-assistance requests
Special requests cannot be guaranteed unless confirmed by the applicable supplier.
9. Travel Insurance
ZoolTrip may recommend travel insurance because unexpected events can affect travel plans. Insurance coverage, exclusions, claims, and benefits are controlled by the insurance provider’s policy.
Travelers are responsible for reviewing the policy and deciding whether the coverage is appropriate for their needs.
10. Third-Party and Affiliate Links
Our website may contain links to third-party travel websites. ZoolTrip does not control those websites, and their own terms, privacy policies, prices, and booking conditions apply.
Some links may be affiliate links. ZoolTrip may receive a commission when a customer completes a qualifying reservation through an affiliate link, at no additional cost to the customer.
A reservation made directly on a third-party website creates an agreement between the traveler and that third party unless expressly stated otherwise.
11. Website Use
You agree not to misuse the ZoolTrip website, interfere with its operation, attempt unauthorized access, submit false information, or use the website for fraudulent or unlawful purposes.
Website content, branding, text, graphics, and logos belonging to ZoolTrip may not be copied or used commercially without written permission.
12. Limitation of Responsibility
ZoolTrip will provide its services with reasonable care. However, independent suppliers are responsible for their own services, actions, omissions, schedules, equipment, and facilities.
To the fullest extent permitted by law, ZoolTrip is not responsible for indirect, incidental, or consequential losses resulting from supplier actions or events outside ZoolTrip’s reasonable control.
Nothing in these Terms and Conditions limits any consumer right or remedy that cannot legally be excluded.
13. Privacy
Our collection and use of personal information are described in our Privacy Policy:
14. Governing Law
These Terms and Conditions are governed by the laws of the State of Texas and applicable federal law, without limiting any consumer protections that apply in the traveler’s jurisdiction.
15. Changes to These Terms
ZoolTrip may update these Terms and Conditions as its services or legal requirements change. The effective date at the top of this page will identify the latest version.
Terms applicable to a confirmed reservation will be those disclosed at the time of booking, together with the applicable supplier’s terms.
16. Contact Us
Questions about these Terms and Conditions may be directed to:
ZoolTrip
Dallas, Texas
Email: info@zooltrip.com
Phone: +1 703-814-3547
Website: https://zooltrip.com